Help


USING THE SITE

USER FEEDBACK

1. How do I post a comment or question on the site?  
You can post a comment or reply to one posted at the end of any news article and/or by clicking here to view all Comments posted. The Have your say section provides TravelMole subscribers the opportunity to Comment on news items ; participate in topical Debates ; submit and respond to Letters to the Editor ; and participate in topical Polls for the regional TravelMole community you selected to be your default (i.e. USA, UK/International, Australia, etc.).  To participate in 'Have your say' in regional communities other than your default section, you will need to register separately for each TravelMole regional community.  This is not necessary if you wish to receive newswires or view news items from multiple TravelMole regional communities. Click here if you have a general comment/query for the editors.
Don't forget that you can search for previous comments and questions on the same topic by using our keyword "Search this site" box on the menu bar.

2. Can I use your content?
To obtain permission please send an email to admin@travelmole.com and let us know which article you wish to use and for what purpose. 

3. If I disagree with the content what do I do?
If you feel that any of the information presented is misleading or incomplete we certainly want to hear about it. Please send an email to admin@travelmole.com .  News items are generally produced by TravelMole in-house editors, however, please be aware that some of the other content maybe published by us under license from other content publishers or submitted by TravelMole subscribers. 


LOGIN/PROFILE

1. I am repeatedly asked to login, what is wrong?
We use cookie based authentication mechanism. This means that subscriber needs to login or register only once. Next time he comes to TravelMole we recognize him from the cookie that we have created on his system.

We use cookie based authentication mechanism. This means that subscriber needs to login or register only once. Next time he comes to TravelMole we recognize him from the cookie that we have created on his system.

TravelMole requires you to have cookies enabled on your web browser, click here for detailed instructions on enabling them.  Without the cookie enabled, TravelMole's authentication system will not recognize who you are and continue to ask you to log in.

2. I am repeatedly asked to updated my profile, even though I have already done so - why?
TravelMole requires you to update your profile approximately every 120 days.  As our membership is free, along with many of the services and information available, we think this is a small price to pay for such a wealth of data. We ask that you support our partners and sponsors in order that we might continue to provide this free service.

3. I have forgotten my password - can I be reminded of it?
No problem, just click here and complete the "Forgot my login" section, if you know which email address you are receiving the TravelMole newswires at, or if you don't know, complete the "Don't remember any of the above" section.  By doing so, you can have your username and password sent to the email address you registered with. If you have have any other problems then email service@travelmole.com providing details of your query.

4. Why do the provided login details not work?
Our authentication system is case sensitive so be sure you are entering your details correctly. Also be mindful of spaces, full stops, commas and the like. If you are still unsuccessful, please contact service@travelmole.com

5. How can I change my email and details?
You can change all of your details (except login name) at any time by updating your profile.


PAID PREMIUM DIRECTORY LISTINGS

1. How much do the premium directory listings cost?
The price of each listing is clearly displayed on the "listing confirmation" page which is visible before you make a purchase. For volume listing contracts, please email sales@travelmole.com.

2. Are my payment details secure?
Yes. We use the industry's most secure payment system provided by PayPal, owned by eBay.  To learn more click here. 

3. If a directory listing is chargeable will I be warned?
Yes, before you access any chargeable document/service you will be clearly warned.

4. How do I update/change my payment details?
TravelMole does not store your payment details.  They are stored in the industry's most secure payment system provided by PayPal, owned by eBay.  To learn more click here

5. Credit card and invoice billing - when do I get billed?
Credit card payments are almost instant.  Please email sales@travelmole.com for invoice billing, which is available only where a volume contract has been entered into with TravelMole.

6. When my premium directly listing be made live?
If you are a credit card customer the listing will be made live immediately.  If you are an invoiced customer we need to set up your account initially, within 48 hours of TravelMole receiving your signed contract, your account will be active and any listing posted will be made live immediately, subject to maximum value of contract.


CAREER ZONE

1. How much do the premium job listings cost and what are its benefits?
The price of each listing is clearly displayed on the "job entry" page, which is visible before you make a purchase. Premium listing brings you out at the top of search results, allows you to show your logo, give a 100 word company description, accreditations and much more..
For volume listing contracts, please email sales@travelmole.com.
Standard listing is a free service by Travelmole.

2. When my premium job listing be made live?
If you are a credit card customer the listing will be made live immediately.  If you are an invoiced customer we need to set up your account initially, within 48 hours of TravelMole receiving your signed contract, your account will be active and any listing posted will be made live immediately, subject to maximum value of contract.

3. How to edit the listings?
In MY TRAVELMolE SECTION of the website there is a link (Add/Edit jobs) on the left hand side navigation menu bar that allows you to edit / cancel the listings that you have previously entered.

4. How do I change the logo that is branded with the premium job listings?
In MY TRAVELMolE SECTION of the website there is a link (Your profile) on the left hand side navigation menu bar that allows you to edit / remove the company logo that you have previously uploaded.

5. How long do the job listings stay on the site if I don't cancel the listing myself?
Jobs are removed either at 'job closing date' you enter or automatically in 45 days, if no 'closing date' entered.


NEWSWIRES

1. Why am I not receiving the Newswires?
Your email address may be misspelt or you may have changed email addresses since registering. Visit your profile and check that it contains the correct address.

There are other possible causes:

  • If your email box is full at the time a Newswire is sent, it may not be delivered to you.
  • Many companies, ISPs and email providers (i.e. Hotmail, Yahoo, Aol, etc.) have a spam filter that intercept your TravelMole newswires before they reach your inbox. Unfortunately, they often filter out Travelmole newswires that you specifically subscribed to receive.  To ensure that Travelmole newswire is not deleted or sent to the "junk" folder please add @travelmole.com to your list of trusted senders/your address book/contact list (in your email software) and to your ISP/mail service's whitelist.  Click here to add TravelMole to your email 'Safe list' or Personal Address Book.
  • If your email server is experiencing problems at the time a Newswire is sent, it may not be delivered to you.
  • If you have email problems please please ask your webmaster to investigate. Meanwhile you can go directly to www.travelmole.com to view current news stories, as they are posted throughout the day by our editors or we have an archive of past Newswires where you can catch up on any you have missed.

2. How can I unsubscribe or change my Newswires?
You can unsubscribe, change and/or add to your subscriptions in the Newswire section of your profile.  Travelmole publishes newswires covering several regional global markets (i.e. USA, UK/International, Australia, etc.) you can subscribe to simultaneously.  You Please note: The subscription changes are updated on Monday, Wednesday and Fridays.

3. I am receiving duplicate Newswires - how can this be stopped?
You may be registered more than once with different email addresses.  Simply unsubscribe one of the email address by going to the Newswire section of your profile. Or, the email address to which the newswire is subscribed to is set to automatically send you and others a copy of the emails received (i.e.  redirected emails).  Check with your email administrator.  If neither of these conditions apply, please forward both copies of the duplicates received to service@travelmole.com informing us of the problem and which email address you wish to still receive the newswires.


COOKIES

TravelMole 's authentication system places a small text file (a cookie) on your computer. Don't worry it doesn't contain any sensitive information. It does however, allow us to remember who you are so you don't have to login every time you visit the site and which TravelMole default regional community web site you selected (i.e. USA, UK/International, Australia, etc.).

Below simple steps to ensure your computer is setup to allow the use of cookies for all different browsers:

Microsoft Internet Explorer 4.x

Click View, and then click Internet Options.
Select the Advanced tab.
Scroll to the Security section.
Under Cookies, click Always accept cookies.
Click Ok

Microsoft Internet Explorer 5.x

Click Tools, and then click Internet Options.
Select the Security tab.
Click on the Custom Level button
Scroll down to the Cookies field
Select Enable for both entries
Click Ok
Click Ok again

Microsoft Internet Explorer 6.x

Click Tools, and then click Internet Options
Select the Privacy tab
Click on Advanced
Locate the options for Cookies
Set the Allow cookies that are stored on your computer option to enabled
Click on Override Automatic Cookie Handling
Select Enable cookies
Click on Always allow session cookies
Click OK

Netscape 6.x

Start Netscape Navigator 6.x
Use the cookie manager, detailed here: http://wp.netscape.com/browsers/6/safety.html

Netscape Navigator 4.x

Start Netscape Navigator 4.x
On the top menu bar, click Edit
Then click Preferences
Now in the Preferences dialog box, in the left side labeled Category, Click on the Advanced item
On the right side, under Cookies, select "Accept all cookies"
Click OK

Netscape Navigator 3.x

Start Netscape Navigator 3.x
On the top menu bar, click Options
Then click Network Preferences
Click the tab Protocols
Make sure that the checkbox labeled "Accepting a cookie" is Not Checked
Click OK

Aol 4.0

Start Internet Explorer 4.x
On the top menu bar, click View
Then click Internet Options
Click the Advanced tab
Scroll down to the yellow exclamation icon under Security and select "Always accept cookies"
Click OK
Due to the nature of Aol 4.0, the cookie settings in IE4 also apply to Aol

Aol 3.0

Start the web browser
Choose Pref
Then click Internet Options
Click the Advanced tab
Scroll down to the yellow exclamation icon under Security and select "Always accept cookies"

Opera

Start the web browser
Click on File
Click Preferences
Click on Privacy
Scroll down to "Automatically accept all cookies" and "Accept from any server"
Click OK

Mozilla Firefox

Click Tools, and then click Options.
Select Privacy and then Cookies.
Under Cookies, click "Allow sites to set cookies" or,
Click on "Exceptions"; enter http://www.travelmole.com; click "Allow".
Click OK twice.
Click here to return to the FAQ index.