Published on Thursday, November 21, 2013

Less lost luggage


The chances of being reunited with your lost airline bags are now better than ever according to latest statistics.

The annual SITA Baggage Report reveals that airline baggage handling improved last year with the rate of mishandled bags dropping about 1.8%.

In 2012, the air transport industry mishandled 8.83 bags per thousand passengers, down from 8.99 in 2011.

The industry achieved this improvement despite a 4.5% rise in passenger numbers to 2.95 billion.

Malaysia Airlines has recently halved the average processing time for mishandled bag claims with a new WorldTracer tablet application from SITA, the air transport IT specialist.

Armed with iPads, Malaysia Airlines agents at Kuala Lumpur International Airport are bringing SITA's global service for tracing bags and managing missing bag claims directly to the baggage belts.

Using WorldTracer on a tablet, airline agents can check the status of a missing bag, file a report for a delayed or lost bag, and print the passenger a receipt.

Passengers no longer need to fill in forms because the agents simply scan their bag tags and boarding passes to retrieve the necessary information.

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