Published on Thursday, November 21, 2013

Less lost luggage


The chances of being reunited with your lost airline bags are now better than ever according to latest statistics.

The annual SITA Baggage Report reveals that airline baggage handling improved last year with the rate of mishandled bags dropping about 1.8%.

In 2012, the air transport industry mishandled 8.83 bags per thousand passengers, down from 8.99 in 2011.

The industry achieved this improvement despite a 4.5% rise in passenger numbers to 2.95 billion.

Malaysia Airlines has recently halved the average processing time for mishandled bag claims with a new WorldTracer tablet application from SITA, the air transport IT specialist.

Armed with iPads, Malaysia Airlines agents at Kuala Lumpur International Airport are bringing SITA's global service for tracing bags and managing missing bag claims directly to the baggage belts.

Using WorldTracer on a tablet, airline agents can check the status of a missing bag, file a report for a delayed or lost bag, and print the passenger a receipt.

Passengers no longer need to fill in forms because the agents simply scan their bag tags and boarding passes to retrieve the necessary information.



Your Comments

, be the first to post a comment.
Your email:






Email other comments made to this story
Code Request a new picture 5 characters



NOTE: Comments are subject to admin approval before being posted.
Mole Poll
'Princess Cruises pollution whistleblower gets million-dollar reward' - Did he deserve it ?
YES 70.91 %
NO 29.09 %

Thank you for your vote




Move scroll bar (above) left to right for more videos!

UPCOMING EVENTS
Sponsored features

Bahia Othon Palace Hotel in Salvador, Brazil



With 278 rooms offering spectacular full or partial ocean views, this member of the WorldHotels First Class Collection is just a short drive from Salvador's UNESCO-listed Old Town

For more info,
Click Here

\m