Published on Thursday, November 21, 2013

Less lost luggage

The chances of being reunited with your lost airline bags are now better than ever according to latest statistics.

The annual SITA Baggage Report reveals that airline baggage handling improved last year with the rate of mishandled bags dropping about 1.8%.

In 2012, the air transport industry mishandled 8.83 bags per thousand passengers, down from 8.99 in 2011.

The industry achieved this improvement despite a 4.5% rise in passenger numbers to 2.95 billion.

Malaysia Airlines has recently halved the average processing time for mishandled bag claims with a new WorldTracer tablet application from SITA, the air transport IT specialist.

Armed with iPads, Malaysia Airlines agents at Kuala Lumpur International Airport are bringing SITA's global service for tracing bags and managing missing bag claims directly to the baggage belts.

Using WorldTracer on a tablet, airline agents can check the status of a missing bag, file a report for a delayed or lost bag, and print the passenger a receipt.

Passengers no longer need to fill in forms because the agents simply scan their bag tags and boarding passes to retrieve the necessary information.

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story
Code Request a new picture 5 characters

NOTE: Comments are subject to admin approval before being posted.
Mole Poll
'Thailand enters year of mourning following king's death' - Will this adversely affect Tourism ?
YES 49.79 %
NO 50.21 %

Thank you for your vote

Move scroll bar (above) left to right for more videos!

Sponsored features

Undercutting is not for the long-term. Demise of volume players.

The recent insolvency of Low Cost Travel Group, one of the large players in the travel industry had a big impact on the travelers, hotels and all related players from both wholesale & retail arms. There were about 27,000 people on a holiday who had booked through the company comprised of a €200 million wholesale arm and €500 million OTA / retail arm.