Published on Thursday, March 2, 2017

Mouse delays BA flight by four hours



A British Airways flight from Heathrow was delayed by more than four hours after a mouse was found on board.

The Boeing 777 was about to take off from Terminal 5 en route to San Francisco when the little creature was spotted.

Due to the risk of the mouse gnawing through wiring and cables, the plane had to be checked thoroughly and the mouse removed.

A replacement aircraft had to be found and meanwhile BA bought lunch for all of the stranded passengers.

The replacement flight eventually left four hours and 16 minutes later.

Simon Calder at the Independent newspaper calculated the incident could potentially cost the airline £250,000 if all affected passengers claimed compensation and if some needed accommodation for missed connections.

But a BA spokesperson said this pure speculation and was based on it being a full aircraft, which it wasn't.


Seeing the lighter side, she added: "With service and prices this good, we know almost everyone wants to fly with us to San Francisco, but on this occasion there was one very small customer who we had to send back to the gate."

Story Image



Your Comments

, be the first to post a comment.
Your email:






Email other comments made to this story
Code Request a new picture 5 characters



NOTE: Comments are subject to admin approval before being posted.
Mole Poll
Will new tougher airport security measures impact US tourism?
yes 59.57 %
no 40.43 %

Thank you for your vote




Move scroll bar (above) left to right for more videos!

UPCOMING EVENTS
Sponsored features

Delivering a seamless customer experience



Great Customer Experience can have a huge impact on a company's bottom line, and it starts with understanding your customer's expectations at each stage of the buying process.

\m