11 March 2008

Do you think that Qantas customer facing staff need to go to charm school?

In a speedy response to yesterday's MolePoll, TravelMole subscribers voted with their "mice" with 84% saying that they the believed that Qantas customer facing staff should be sent to charm school and only 16% saying they should not!

If anyone from Qantas is reading this article, then at least the airline can be reassured that the Aussie travel trade agrees with them!

The Mole is sure that we can all quote examples of bad Qantas service, but equally so we can and should all quote examples of good Qantas service, but the real issue with Qantas The Mole believes is that the quality of serivce is totally inconsistent and that is really the challenge for the airline,

We all look forward to a substantial improvement in that consistency!

Report by The Mole

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