18 April 2008

Ã&#pound;1m Travelink deal for Travel 2 and Travelbag

Stella Travel Services (UK) is to install Comtecââ¬â¢s Travelink sales and management system across its Travel 2 and Travelbag long-haul and tailor-made tour operations in a Ã&#pound;1 million deal.

The five-year agreement will result in Travelink replacing several in-house, third party and manual systems to provide a single call-centre and e-commerce selling platform.

The first phase of implementation is due to be completed by the end of 2008.

Comtec already provides technology to Travelbag, Harvey World Travel and Global Travel Group, Stella Travel Servicesââ¬â¢ other UK travel brands.

Stella indicated that several alternative technology solutions were evaluated, but Travelink was chosen as its distribution capabilities fit well with the groupââ¬â¢s business models and because of the operational benefits which will be delivered to its selling teams and clients.

Gordon Maynard, IT Director at Stella Travel Services (UK), said: ââ¬ÅâœImplementing Travelink will enable us to manage and distribute wholesale travel products far more efficiently ââ¬' both to Travel 2ââ¬â¢s independent travel agent partners who Travel 2 work with and the retail agents within The Stella Group in the UK.

ââ¬ÅâœWe are excited by the benefits we will be able to offer to our independent agent partners, by handling their calls more efficiently and offering more product to be booked by agents online.ââ¬~

Travelink will be used to manage direct ground product contracts and will also provide direct links into third-party product suppliers. Integration with HitchHikerââ¬â¢s Air Tariff Management solution will provide access to the complex flight components required for the groupââ¬â¢s tailor-made long haul travel products.

Comtec new business sales and marketing director Howard Frost said: ââ¬ÅâœOur agreement with Stella Travel Services showcases how Comtec can offer large travel companies a complete tour operating, distribution and retailing solution. Weââ¬â¢re delighted to be extending our technology partnership with this ambitious and fast-growing travel company.

by Phil Davies

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