25 September 2008

20-day commission guarantee from Rocco Forte

The Rocco Forte Collection claims to have become the first hotel brand to guarantee agents will be paid commission within 20 days of the client checking out.

The guarantee also applies on any cancellation fees received and on extended stays, regardless of whether the extension has been booked by the agent.

The groupââ¬â¢s director of sales Mark Allvey said the scheme was piloted at two hotels and was now being rolled out across the whole portfolio.

ââ¬ÅâœAs travel management consultants are so vital to our business, we hope that it will make a real difference to those we currently work with and that it will encourage more to start booking with us,ââ¬~ he said.

The move has been welcomed by agents, with Guild of Travel Management Companies chairman Maurice Veronique saying: ââ¬ÅâœIn an industry where commissions are unregulated, this is an unprecedented move.

ââ¬ÅâœA promise of this sort gives us the utmost confidence to book with them.ââ¬~


By Bev Fearis

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