08 October 2008

Jet2holidays call centre returns to the UK

Jet2holidays.com has brought its call centre back from Delhi to Yorkshire after feedback from customers.

The Leeds-based tour operator said its customers wanted to speak to people who have first-hand experience of its destinations.

The move will create 30 new jobs, which Jet2 hopes to fill by recruiting travel agents, former travel reps or other people with experience in travel and tourism.

Call centre sales manager Katriona White said: ââ¬ÅâœJet2.com has a strong established relationship with its outsourced call centre provider in Delhi and is actually in the process of extending that particular contract.

ââ¬ÅâœHowever, there are significant differences between booking or amending a flight and booking a Jet2holiday for customers.

ââ¬ÅâœPurchasing a holiday is a more involved process, whereby knowledge of destinations, accommodation and amenities is crucial from a travel advisor. Despite us being an online business, many customers still want the option of friendly reassurance and expert advice on the end of the phone.

ââ¬ÅâœTherefore, we only employ staff who can demonstrate a thorough understanding of what our customers want.ââ¬~

The company offers package holidays to Europe, Egypt and the USA from six UK airports.


By Bev Fearis

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• Thank you Jet2
  
  

  I am delighted that if I am to spend 50p a minute trying to get information from Jet2, that I just might get a reply that does just that: give me the information I am after. Previous attempts via the call centre have proved fruitless and a waste of time and money!

  By John Brownlie, Wednesday, October 8, 2008