08 April 2009

Operator expands call centre due to UK holiday demand

Hoseasons is recruiting new staff for its call centre due to rising demand for UK holidays.

The recruitment drive means that the call centre grow by around 15%.

The company, which employs 250 staff at its Lowestoft headquarters, needs new staff to ensure that it can deal with increased call volumes.

Hoseasons claims a rise of bookings through travel agents of more than 50% in the past two weeks.

Overall call levels are also increasing, with more than 3,000 being received on the busiest days.

Chief executive Richard Carrick (pictured) said: "The combination of uncertain economic times and a weak currency means that many Britons are rediscovering the exceptional value and high quality of holidaying in the UK.

"It is very pleasing to see that our travel agent partners are sharing in the boom in UK holidays that is taking place this year, and we are now taking these steps to make sure we are ready to deal with this increased demand.

"We have worked hard over the past few years to ensure that we have the right portfolio of products to meet the demands of today’s holidaymakers, which means we are well-placed to take advantage of the increase in families choosing to take their holidays in the UK in 2009."

by Phil Davies