09 April 2009

Holiday Extras survey looks at check-in charges

A Holiday Extras poll has found 38% of British travellers said they would refuse to pay to check in their hold luggage.

Nearly half (49%) thought paying to check in their suitcase was a ridiculous idea and said they would pay unwillingly.

Holiday Extras' head of sales, David Stratton, said: "Most airlines now encourage travellers to opt for online check-in and many short-haul airlines have introduced fees for checking in hold baggage."

A practical 9% of Holiday Extras customers said they'd be happy to avoid baggage check-in charges by carrying hand luggage only, while 4% said they would not pay more than £40 to check in their suitcase.

The survey of 553 customers also highlighted that airlines losing luggage is a major worry for three quarters of Holiday Extras customers, yet 68% have never suffered lost luggage.

Only 26% take out insurance, while 27% take key items in their hand luggage and 22% split essential packing with their partner.

A quarter of Holiday Extras customers don't give their luggage a second thought.


By Bev Fearis
 

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