14 May 2009

BT to consolidate Emirates call centres

BT has signed a five-year contract with Emirates Airline to consolidate its contact centres around the world onto a single, globally managed platform.

The new virtualised infrastructure will link up seven major contact centres based in Manchester, New York, Melbourne, Mumbai and Dubai, alongside nine town office locations.

BT said the move will enable the airline to provide new services to passengers and agents, help lower operating costs and improve efficiency.


By Bev Fearis

 

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