09 June 2009

Air Canada speeds up Heathrow check-in

Air Canada has become the first carrier to receive Department for Transport approval for combining kiosk self bag-tagging with a ‘Quick Drop-Off’ system.

This allows passengers flying from Heathrow to use kiosk check-in and self-tagging options with bag drop-off at designated counters.

The airline’s new "Quick Drop-Off" system, currently available at Toronto and Vancouver airports, allows passengers to drop off their bags in less than 30 seconds at Heathrow Terminal 3.

The bag drop-off process is described as a secure transaction involving scanning the passenger’s boarding pass and each bag tag. 

 
The airline’s customer service platform director Patrice Ouellette said: "We are looking forward to further self-service enhancements with the expansion in the near future of our paperless mobile boarding passes for all Air Canada flights departing from the UK."

by Phil Davies


 


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