18 August 2009

Agents warned to double check swine flu insurance cover

Travel agents are being warned that swine flu cover is not standard issue in all travel insurance products.

According to insurance company, Rock, many insurers have enforced a pandemic exclusion so they do not have to cover claims relating to swine flu.

"With the current levels of infection in the UK, it is important that you offer your customers an insurance policy that includes comprehensive cover should they contract the illness either before or during their holiday," said a spokesman.

"To ensure you are selling suitable products to your customers, contact your travel insurance provider."

Rock’s policies incorporate cover for swine flu, including costs incurred for medical treatment, cancellation and repatriation.

It said agents booking holidays for customers concerned about Swine Flu should offer the following advice:

• Ensure your travel insurance policy provides cover for swine flu
• Do not travel with symptoms of swine flu
• Check the Foreign and Commonwealth Office and the World Health Organisation websites to ensure they have not advised against travel to your destination
• In addition to your travel insurance, apply for a European Health Insurance Card (EHIC) at www.ehic.uk.com
• If you need to cancel your holiday after being diagnosed with swine flu ensure you retain the label from your Tamiflu prescription with your name, address and the date of issue which must be within 7 days of your planned departure. You will need to submit this as part of your claim.
• Call the National Pandemic Flu Service Line in England for the most up to date information relating to swine flu on 0800 1513100.

By Bev Fearis