27 October 2009

Tiger Airways tells stranded passengers: Come back in three days

MELBOURNE ââ¬' More problems for Tiger Airways ââ¬' or rather more problems for the budget airlineââ¬â¢s passengers, according to a story in The Age.

Federal police were on hand to protect Tiger Airways staff when, on Friday, they told a planeload of Melbourne-bound passengers they would be stranded in Hobart for three days, the paper reported.

A Tiger Airways spokeswoman said the airline had not called in the police officers who are permanently stationed at the airport.

She said Tiger did not have any crew based in Hobart and when a cabin crew member became ill, he could not be replaced.

"We need a certain amount of cabin crew to fly each flight by law," she said.

The spokeswoman said some of the 140 passengers had been able to re-book on flights leaving Saturday and Sunday but some were unable to fly until Monday.

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• It must be the vapour from the engines
  
  

  People who work for airlines get affected by the fumes from the aircraft. It results in them forgetting why they were employed in the first place. The notion that the customer is their number one priority vanishes into the ether.Thinking outside of the square causes a fever and a rash. My suggestion is that they should all resign and get jobs with Telstra. They can be just as arrogant and unhelpful but without the nausea.

  By Paul Lawson, Friday, October 30, 2009
• Tiger stranded PAX in Indon, too
  
  

  Tiger Airways, Singapore, had a similar passenger stranding in Indonesia in early 2009 October. The aircraft involved in the Hobart incident flew out of the airport, nevertheless, without the unhappy passengers. Better to use AirAsia, more aircraft than Tiger.

  By J Hewson, Tuesday, October 27, 2009