04 November 2009

Virtual expertise added to Virgin Holidays trade site

 

 
 
A virtual customer services assistant called ‘Valerie’ will feature on a revamped Virgin Holidays trade booking website.
 
‘Valerie’ is programmed with answers to 3,000 questions and is to be updated on a weekly basis.
 
New additions to the site www.vhols4agents.com include an updated special offers page, an easily navigated search tool, and a map function detailing all the operator’s destinations worldwide.
 
More updates are planned for the beginning of next year
 
Head of trade sales and distribution Mark Burns said: "Our solid agent relationships spanning nearly 25 years, are built at base on our listening ears. 
 
"We like horse’s mouth feedback - it means we are always aligned to what our agents want from the booking experience - online and offline."
 
by Phil Davies


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