27 July 2010

ABTA to meet Goldtrail administrators over agent advice

ABTA is meeting today with Goldtrail administrators Begbies Traynor to discuss inconsistencies in the advice it has given agents.

The administrators originally advised agents, through its website, to refund any money they held for untaken Goldtrail holidays back to the relevant customers.
 
Now Begbies Traynor says agents should pay the money to Goldtrail Travel Limited - in Administration.  
 
Customers must claim back money through the ATOL scheme.  
 
ABTA advises agents to pass such funds to the administrators and says it will be discussing at the meeting the issue of agents who have mistakenly refunded consumers.
 
An ABTA spokesperson said: "Any agent who acted on advice given to them acted in good faith and we’ll be strongly raising that with [the administrators]."
 
by Debbie Ward

 

 


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  • ABTA Advice.

    How pleasing to see that ABTA are actually fighting the Administrators over agents refunding monies. Shame this did not apply many years ago when ABTA advised me and many others to refund to clients and then reneged on it.

    By chris turner, Tuesday, July 27, 2010

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