Virgin Atlantic

Hotels name and shame guests

A website that allows accommodation providers to blacklist guest will be launched in the UK this week.


About 10,000 small hotels, B&Bs, holiday letting agencies and campsites are expected to join the subscription-based GuestScan network, which will enable them to check whether a guest's name is on a blacklist before they accept a booking.


If they have guests who trash rooms, leave without paying, steal things or make too much noise, they will be able to add their details to the list. Names stay on the list for up to four years.


Under the Data Protection Act, guests will be told their name is on the blacklist and they will have a right of appeal. Accommodation providers must indemnify GuestScan against the consequences of malicious reporting.


The launch has been welcomed by The Bed & Breakfast Association and the English Association of Self Catering Operators.


By Linsey McNeill


Monday, September 13, 2010

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