Published on Monday, April 26, 2010

Massive airlift brings EasyJet stranded home


EasyJet was expected to have flown 200,000 passengers stranded by the volcanic ash crisis home by yesterday.

All passengers were due to be home by the end of the weekend in an "enormous logistical exercise".

Rescue flights were laid on with the help of specially chartered aircraft in addition to the carrier running effectively a full flying programme from last Wednesday as soon as restrictions were lifted.

Sales were suspended on "many routes" to allow those stuck abroad to be flown back to the UK.

Special stand-by desks were set up at airports to help stranded passengers get on the next available flight.

But the airline said it could not "exclude the possibility" of individual passengers still waiting for flights. Passengers were advised to email with their booking reference number and family name and they will be contacted to arrange a return flight.

Chief executive Andy Harrison said: "Bringing 200,000 passengers home has required a massive airlift, and I thank our passengers for their patience and undersatnding during this unprecedented natural disaster." 

Meanwhile, Flybe has put seven million seats on sale at prices starting at £21.50 one way including taxes and charges.

Chief commercial officer Mike Rutter said: “This past week has been challenging for everyone but the strength of our regional network model is now ensuring that, with the exception minor logistical challenges, we have been able to return quickly to normal operations and to get Britain back on the move.”
by Phil Davies

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  • easyJet confirmation emails working fine now

    Alison, thanks for your feedback. There was an issue in our email system which has now been cleared a few hours ago so you should now have received your confirmations.

    By Jerry Dunn, Friday, December 30, 2016

  • Admin

    Alison, it's probably best if we continue this offline. I don't work in Customer Services, but I will try to help find out why you are having problems, which you shouldn't be. After booking you should receive your email confirmation within minutes automatically. The API passport data you should be able to enter using your registered account, or by the pax at online check-in without signing in at all.

    By Jerry Dunn, Friday, December 30, 2016

  • Contact

    I'd love to Jerry you sound like a sorter outer ! But I have no idea how to contact you. If email suits, please contact Best Alison

    By Alison Jago, Tuesday, April 27, 2010

  • Admin issues

    Jerry thanks for the clarification on that, however, it doesn't explain why - and at least 40 others are - experiencing problems with booking confirmations to/from Croatia and are unable to log onto our accounts to input API, AND have to call Customer Experience every time we make a booking in order to have the email confirmation sent through to us ! Some people on the Get Satisfaction forum have outlined they have had this problem for months !! We virtually run our business through Easyjet (which I guess you would be pleased to hear !) and the current situation is not making life any easier in an already difficult year !!

    By Alison Jago, Tuesday, April 27, 2010

  • Forward business

    Well done Easyjet I bet that was a logistical triumph. However, new bookings are proving a nightmare. Payment taken but no confirmations received, and no access to account available. Any idea when this will be sorted as quite keen to spend money with you and assist you to recoup some of what this has undoubtedly cost you ?

    By Alison Jago, Monday, April 26, 2010

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