Published on Tuesday, April 17, 2012
Copenhagen, 18 April 2012 ProCon Solution, a leading back office technology partner for the global travel industry, announces that it has signed a five-year agreement with FCm Ireland, the recently awarded Best Corporate Travel Agency of the Year at the 2012 Irish Travel Industry Awards, to deploy the ProTAS Back Office system replacing FCm Irelands existing legacy system.
The deployment of the ProTAS Back Office also encompass a migration to the ProCon hosted service, whereby the maintenance and management of FCm Irelands technology platform will be outsourced to ProCon. FCm Ireland will join four existing FCm partner countries on the ProCon hosting platform all benefiting from state of the art hardware provision and software deployment.
FCm Ireland has created a solid reputation for excellence in the delivery of travel services and is committed to the continuous improvement in service and technology. FCm Ireland is also recognized as a company who place the quality of their workplace at the centre of their success, being named as one of Ireland’s best workplaces in 2012.
Valerie Metcalfe, Managing Director, FCm Ireland, commented: "In our dedicated effort to meet clients’ expectations for still more sophisticated travel management services, we need a powerful mid and back office system to achieve further innovation. As we were introduced to the ProTAS system from ProCon with their unique way of integration and automation of traditional mid and back office functions, it was clear that ProCon was the partner of choice to help bring the FCm business to the next level. The ProTAS Back office system will enable us to:
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The recent insolvency of Low Cost Travel Group, one of the large players in the travel industry had a big impact on the travelers, hotels and all related players from both wholesale & retail arms. There were about 27,000 people on a holiday who had booked through the company comprised of a €200 million wholesale arm and €500 million OTA / retail arm.