Published on Thursday, May 3, 2012
London, 3rd May 2012 Independent tour operator Osprey Holidays has implemented a new sales, contract and booking management technology platform. The Dolphin solution has replaced an existing technology platform and eliminated a wide range of manual processes.
The new technology is used by 39 sales and administration staff at Osprey. Deployed initially across its City Breaks business, Osprey’s Ski Independence division has now just completed its first season with Dolphin powering all day-to-day sales and operational activities.
As a result Dolphin is now used to manage and sell directly negotiated ground supplier contracts across Osprey’s entire business. With a point of sale module also accessing Galileo and low cost carriers to enable staff to search and book Osprey’s extensive range of nett and published airfares. The project has also involved Dolphin Dynamics working closely with Osprey to carry out software development in order to enhance specific areas of functionality important for Osprey to achieve the business performance sought.
Commenting, Michael Bennett, Managing Director at Osprey Holidays, said, "Upgrading our technology platform has been a key investment in the context of an increasingly competitive marketplace. Dolphin has enabled us to automate many more operational tasks and integrate our front and back office functions much more seamlessly. This not only increases our staff productivity but also enables us to enhance the service we offer to customers. As we have rolled-out out the system we have also been pleased to see Dolphin Dynamics continue to invest in moving their technology platform forward".
Roberto Da Re, President of Dolphin Dynamics said "We’re delighted to be working with a long-established and well-known tour operator like Osprey. We’re viewing this partnership as another key milestone in our continued expansion into the tour operator software market where we have enjoyed success in numerous niche sectors with this latest in the area of ski specialists."
For further information:
Ski Independence www.ski-i.com
Osprey Holidays www.ospreyholidays.com
About Dolphin Dynamics:
Dolphin Dynamics Ltd. is a software development company that specialises in developing integrated booking and information management solution for the travel industry.
For further information:
Contact Andy Davies, Marketing Manager, e: [email protected], t: +44 (0)208 394 6001
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The recent insolvency of Low Cost Travel Group, one of the large players in the travel industry had a big impact on the travelers, hotels and all related players from both wholesale & retail arms. There were about 27,000 people on a holiday who had booked through the company comprised of a €200 million wholesale arm and €500 million OTA / retail arm.