Ryanair complaint gets support of 350,000 on Facebook

A holidaymaker forced to pay Ryanair £236 for printing boarding passes has won the support of more than 350,000 people on Facebook.


Suzy McLeod, from Newbury, Berkshire, complained on a Ryanair facebook page after she was forced to pay the charges on a flight home from Spain because she failed to print her boarding passes before travel.


Since then her post has been liked by more than 358,000 people and commented on by 18,000 users, reports the Daily Telegraph.


Ms McLeod, 35, wrote: "When flying from Alicante to Bristol yesterday, I had previously checked in on-line but because I hadn't printed out the Boarding Passes, Ryanair charged me €60 per person!!!


"Meaning I had to pay €300 for them to print out a piece of paper! Please 'like' if you think that's unfair."


Ryanair warns that passengers who do not print their boarding pass before travel will be charged £60-per-person boarding card reissue fee if flying from the UK - or €60 if departing from the continent or Ireland.


But as Mrs McLeod,  her parents, her 10 year-old son Harrison and daughter Mary, three, left 15 days before their return flight, they were unable to print out their return boarding passes in time to have them before they left Britain.


She said: "We went on holiday for 15 days and so I couldn't print the return boarding passes because you can only do that two weeks before the flight.


"I had the passes on my phone as pdf documents and thought this would be sufficient. What was originally meant to be a cheap holiday ended up costing a lot."


Some Facebook comments backed Ms McLeod, describing the charges as "outrageous" and "ridiculous", while others pointed out that the carrier made clear in booking emails that boarding passes had to be printed out.


Ryanair spokesman Stephen McNamara said: "As is clearly outlined in the terms and conditions for every Ryanair passenger, Mrs McLeod agreed at the time of booking that she and her fellow passengers would check-in online and print their boarding cards before arriving at their departure airport, and she also accepted and agreed that if she failed to do so then she would pay our boarding card re-issue penalty of £60 per passenger."


 


By Diane Evans


 

Wednesday, August 22, 2012

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