American Airlines says sorry

AP and CBS News are both reporting that American Airlines sent out a message to AAdvantage loyalty members saying the company regretted the inconvenience of delays and canceled flights that have plagued the airline for the past month.

The message said the airline has added staff in maintenance, reservations and on-site at airports to help travelers inconvenienced by the recent downturn in service.

American's many cancellations and delays have been attributed in the press to pilot "sick outs." The pilot's union has consistently denied any organized work stoppage.

Questions have also arisen about precisely whom has received the airline's mea culpa.

Anecdotal reports from a number of AAdvantage members at all levels of participation including AAdvantage Gold suggest that many of the company's promised E-mailed apologies have either not been sent as reported or have gone astray.

Saturday, September 22, 2012

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Absolutely NOT

I booked fleight to Albuquerque and took my emotional support dogs 3 lbs each in one carrier. Never again after making arrangements two weeks in advance sending all requested information by fax to there customer service center. First time the fax was lost the second time 48 hrs before departure they advised they did not have the information. Sent it again by fax was told I would have no problems the next morning. I got to LGW and went to check in when a very rude agent told me my papers were not in order made me wait 45 minutes and I almost missed my fleight. Security took me back because she forgot to give me what I needed for my support animal. Nevwer again, I told her after this I would never take American and she polietly told me they DID NOT CARE.

By Susan Majoris, Monday, October 15, 2012
Planinum and Executive Platinum status'

American Airlines isn't answering the question about what happens to their good customers who are unable to maintain their AAdvantage status due to the current labor situation. As an International I can't afford to have my company book AA due to the uncertainty of their situation.

By Michael Green, Monday, September 24, 2012