Thomas Cook is reminding agents to check with their clients that names are spelt correctly on tickets after one of its passengers was charged a punishing £100 to remove an 'a' from their name at the airport.
The operator increased its fee for complete name changes from £35 to £100 on September 11, but this passenger was charged the higher amount NINE days earlier.
She had booked a fly-drive package on a Thomas Cook charter through a Co-operative personal travel advisor who complained that the charge was excessive, especially as it was only a misspelling, not a complete name change.
Cook admitted it had been a mistake to charge the passenger £100 for the incorrect spelling, saying she should only have been charged an admin fee of £35 for the correction. It said she would be offered a refund, but the operator stressed clients must check their names are spelt correctly.
The Thomas Cook spokeswoman added: "For any Thomas Cook Mainstream bookings, complete name changes which are actioned on the day of departure have now been increased to £100 per name.
"We ask all agents to remind customers to check that passenger names on the booking match the passport."
Wednesday, September 26, 2012