Operator urges agents to spell check

Thomas Cook is reminding agents to check with their clients that names are spelt correctly on tickets after one of its passengers was charged a punishing £100 to remove an 'a' from their name at the airport.

The operator increased its fee for complete name changes from £35 to £100 on September 11, but this passenger was charged the higher amount NINE days earlier.

She had booked a fly-drive package on a Thomas Cook charter through a Co-operative personal travel advisor who complained that the charge was excessive, especially as it was only a misspelling, not a complete name change.

Cook admitted it had been a mistake to charge the passenger £100 for the incorrect spelling, saying she should only have been charged an admin fee of £35 for the correction. It said she would be offered a refund, but the operator stressed clients must check their names are spelt correctly.

The Thomas Cook spokeswoman added: "For any Thomas Cook Mainstream bookings, complete name changes which are actioned on the day of departure have now been increased to £100 per name.
 
"We ask all agents to remind customers to check that passenger names on the booking match the passport."
 


 


 


 

Wednesday, September 26, 2012



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  • blatant profiteering

    so if Thomas Cook get it wrong, am I automatically offered a 100 quid?

    By John Stirling, Thursday, September 27, 2012

  • Blatant profiteering

    its easy to make a typo.....

    By Joe B, Wednesday, September 26, 2012

  • Silly mistakes

    not siding with TC as £100.00 is excessive but as the comment below illustrates, its easy enough to make a mistake typing even if you do have the correct spelling on paper.

    By Joe B, Wednesday, September 26, 2012

  • Deters sloppy work

    The reason why fares are so much cheaper than years ago is that agents - and indeed direct passengers - have to do all the work and the operators and airline systems are streamlined. Accordingly penalties must apply. It's not blatant - let alone 'blantant' - profiteering. It is an amount that should be sufficient to deter all but the most stupid of agents and direct passengers from sloppy work.

    By Paul Tucker, Wednesday, September 26, 2012

  • Blantant Profiteering

    Enough said.

    By Tim Anderson, Wednesday, September 26, 2012

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