Airline to trial new Heathrow self-service check-in

Qantas is testing new check-in technology designed to streamline the process at Heathrow Terminal 3.


The 'self-service bag drop' process enables passengers to check in at the kiosk, generate and attach their own bag tags before placing their luggage onto an automated bag drop facility.


Heathrow said the new service provided "a unique level of control for those passengers looking to opt for more efficient ways of improving their travel experience".


During the trial, which began this week, a member of staff will be on hand to support passengers throughout their check-in and bag drop process while Qantas will continue to provide alternative check in options.


Terminal 3 director Kathryn Leahy, said: "This is an important step on our ongoing journey to provide the latest in travel technology to our passengers at Heathrow.  We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.


The trial is being closely assessed throughout to gauge passenger satisfaction.


 

Friday, November 2, 2012

• PRINT
• SEND TO A FRIEND