Published on Friday, March 11, 2016
Marriott International has created a collection of European convention hotels with one dedicated contact person for organisers of regular events.
The European Convention Network has 14 properties, all with at least 350 rooms and at least 2,500 square meters of meetings space.
The collection includes the Paris Marriott Rive Gauche Hotel and Conference Centre, Berlin Marriott Hotel, Frankfurt Marriott Hotel and the Grosvenor House, A JW Marriott Hotel in London.
It has been modelled on a similar initiative in the US, which has been operating for around 25 years.
After each event, the ECN will conduct a critical review summarising key lessons learned in order to improve the process for the next event.
"Our customers have told us they want to save time when planning large annual or bi-annual events in different cities by having one account manager that works with them regularly and understands their business," said Pauline Bronkhorst, head of the European Convention Network.
"They do not want to contact individual hotels and explain working practices but have one point of contact that values their business, knows who they are and how they source and contract their event."
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