Published on Tuesday, October 11, 2016

Industry told to get ready for the 'you know me' society

The travel industry needs to get itself ready for the 'you know me' society, delegates at the ABTA Convention were told.

Trends expert Thimon de Jong said the younger generation are already demanding more personalised and customised products and services and their expectations are growing.

In return for this, Millennials are happy to share more data with companies and will be prepared to share even more personal information in the future.

"There will be a shift where customers are actually saying to you 'come on, I want you to use my data more'. They will say 'ask me for my consent and I'll be happy to give you a little bit more information, as long as you give me something in return'," he said.

"Are you ready for that?"

De Jong said travel companies should make use of the technology currently available, pointing to profiling websites such as, which uses digital data to create personality information.

He said in the future travel companies will even be able to digitally assess the mood of their potential customers, knowing when they are stressed and in need of a holiday.

"It's definitely the next stage. We will see customisation based on an emotion at a certain time," he explained.

News from The Travel Convention sponsored by Hertz UK


Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story
Code Request a new picture 5 characters

NOTE: Comments are subject to admin approval before being posted.
Mole Poll
Has the recent rise in the value of the versus the $ resulted in a rise in USA interest ?
YES 100 %
NO 0 %

Thank you for your vote

Move scroll bar (above) left to right for more videos!

Sponsored features

How Payments Power Experience

By Anthony Hynes, CEO & MD, eNett International

Payments in the consumer space have been in the midst of a Fintech revolution. The important role payments play have always been recognised in the consumer world and especially by online retailers. Combine that...[more]