Published on Wednesday, March 15, 2017

BA passengers go hungry as airline runs out of food

British Airways appears to be having problems with its onboard catering two months after ditching its free meal service and switching to paid-for Marks &Spencer snacks on short-haul flights from London.

Passengers have taken to social media to complain that the carrier has run out of food on several flights, causing passengers to go hungry.

One passenger on a flight from Gatwick to the Canary Islands said crew only had enough meals for half the passengers, so the others were only offered bags of crisps and nuts.

A passenger on an evening flight from Geneva said the airline ran out of food 'almost instantly'.

According to a report in the Daily Mail, a BA flight to London from Innsbruck had only three sandwiches for 110 passengers.

BA ended its free meal service for short-haul economy passengers on flights from Heathrow and Gatwick on January 11, when it began selling M&S meals onboard instead.

The move was announced just months after former M&S chief executive Marc Bolland became a non-executive director of the board of BA parent, IAG.

BA will switch to the M&S service on flights from Stansted and London City this summer.

A BA spokesperson said: "Customers are telling us that they really appreciate the choice and quality of the M&S range available, and they have already bought hundreds of thousands of items, including 39,000 bacon rolls and 14,000 bottles of prosecco since they were introduced in January.

"We regularly adjust stock levels on flights and have introduced contactless payment to help colleagues make faster transactions."

Earlier this month, a BA flight was grounded at Gatwick for five hours waiting for free supplies of toilet roll.

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  • BA (Bloody Awful)

    It's not just the food on British Airways, the worlds most unpleasant airline. I travelled on their Silver Economy from Muscat and after enduring a lengthy in-transit security screen at Heathrow T5 popped in to the lounge for a Muffin. Heading off the Manchester shuttle, the G4S "security" gate pass checker asked "where do you think you're going?" Somewhat surprised, I replied, hopefully, "Manchester"? He then turned me back (apparently I was on the wrong shuttle) and I was asked to pay GBP 40 for re-ticketing my flight mid journey!!! I'm not sure that this is even legal, but in any case I refused to pay, took my bags from the terminal and caught a train home. I'll never use BA ever again, and I just love the service on Emirates as a frequent flyer. In fact my next assignment was Nigeria, and the service from Virgin Atlantic made the BA people look embarrassingly abject. That was way back in 2014 but make sure you don't have a credit card or cash when (if) you choose BA so they can't ransom you.

    By Robert Walker, Wednesday, March 22, 2017

  • No surprises there!

    I have long considered BA inferior to "budget" airlines. Most of them you get what you pay for. With BA you don't.

    By Peter Mannell, Monday, March 20, 2017

  • Better stock control needed!

    LeAnne, short haul flights are usually defined as anything up to 5hrs. Destinations such as Turkey and Egypt where flight time can be 5-7hrs tend to be classed as 'mid-haul' and over that would be long haul. INN and GVA are most certainly short haul flights, but the Canaries, being typically around 4 1/2hrs, could possibly vary by airline depending on how they want to treat it. The flight from INN-LON obviously was short of food because a lot of people had bought items on the outbound and the aircraft would not be re-stocked away from its home base. This is quite normal for short haul flights, but we should bear in mind that was a report from the Daily Mail so quite possibly exaggerated! However, it does seem that BA have under-estimated how many people would actually want to buy food so hopefully someone is monitoring these instances and will be increasing the amount of food loaded and possibly even ensuring cabin crew hold back items so that there is still availability for the inbound.

    By Claire Gerrard, Wednesday, March 15, 2017

  • Long Haul flights as well!

    B.A. ran out of food on our flight to Las Vegas in September after only offering 1 type of meal - take or leave it Vegetarian Lasagne and then reluctantly provided nibbles to those that insisted on being offered something. B.A. are fast becoming a budget airline for passengers not booked in their Premium Classes, they need to get their act together as passengers will only put up with so much before booking their next trip with a different airline.

    By martyn christian, Wednesday, March 15, 2017

  • Short Haul Flights???

    What does BA consider "short haul" flights? Is it by flight time or air mile distance? Gatwick to the Canary Islands is not what I'd consider a "short haul" flight. Neither is Innsbruck or Geneva IMO. And 3 sandwiches for 110 passengers? That's an unforgivable oversight IMO.

    By LeAnne Rigsby, Wednesday, March 15, 2017

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