Published on Wednesday, March 15, 2017
British Airways appears to be having problems with its onboard catering two months after ditching its free meal service and switching to paid-for Marks &Spencer snacks on short-haul flights from London.
Passengers have taken to social media to complain that the carrier has run out of food on several flights, causing passengers to go hungry.
One passenger on a flight from Gatwick to the Canary Islands said crew only had enough meals for half the passengers, so the others were only offered bags of crisps and nuts.
A passenger on an evening flight from Geneva said the airline ran out of food 'almost instantly'.
According to a report in the Daily Mail, a BA flight to London from Innsbruck had only three sandwiches for 110 passengers.
BA ended its free meal service for short-haul economy passengers on flights from Heathrow and Gatwick on January 11, when it began selling M&S meals onboard instead.
The move was announced just months after former M&S chief executive Marc Bolland became a non-executive director of the board of BA parent, IAG.
BA will switch to the M&S service on flights from Stansted and London City this summer.
A BA spokesperson said: "Customers are telling us that they really appreciate the choice and quality of the M&S range available, and they have already bought hundreds of thousands of items, including 39,000 bacon rolls and 14,000 bottles of prosecco since they were introduced in January.
"We regularly adjust stock levels on flights and have introduced contactless payment to help colleagues make faster transactions."
Earlier this month, a BA flight was grounded at Gatwick for five hours waiting for free supplies of toilet roll.
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