Published on Monday, June 19, 2017

Jet2 rumbles food-poisoning claimaints

Two people who had tried to sue for food poisoning while on holiday in Gran Canaria have been accused of putting in a false claim.

The tourists claimed to be 'bed-ridden' with stomach cramps and severe diarrhoea during their holiday at the Gloria Palace Hotel and had claimed compensation from the hotel and tour operator Jet2holidays.

An investigation revealed the pair had ordered drinks from the bar on the dates they said they were ill and in total had drunk 109 drinks in nine days.

The holidaymakers, from Liverpool, had travelled on a 12-day all-inclusive trip in July 2015 and made the claim over 15 months later, using a solicitor in Oldham.

Neither Jet2holidays nor the hotel had received any complaint from the customer at the time of the holiday or subsequently.

In a statement, Jet2 said: "The law firm claims the couple both suffered 'stomach cramps and severe diarrhoea', and both were 'bed-ridden during an acute period of illness'.

The symptoms allegedly came on from the second day of the holiday. The claim alleges that the illness 'spoiled the rest of the holiday'.

"In the course of investigating the claim with the hotelier, it has come to light that their records show that the customers continued to enjoy a range of alcoholic drinks throughout the time of their illness.

"The night of the alleged onset of the illness, at least six shots of spirits and mixers were consumed, while the night after the onset of the illness, more cocktails and spirits were consumed.

"Alcohol continued to be enjoyed throughout the rest of the holiday."

Jet2 CEO Steve Heapy said: "The sharp rise in the number of sickness claims is costing hoteliers and travel companies dearly, and it's frustrating when so many are made a year or more after the holiday has ended. 

"If you have a problem on holiday, we are there for you and we take genuine claims very seriously.

"But the food bug fraudsters are fooling customers into thinking they can make a claim even when they weren't ill without any consequences, which is not true. I'm calling on the Government to crack down on the food bug fraudsters."

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  • Well done Jet2

    It will take a concerted effort between tour operators and hotels to overcome this new claim scam. This will help other hotels against false claimants and both the law firm and the claimants should then be counter-sued by both operator and hotel with substantial damages for defamation and possible loss of business. The hotels should post a reply on Tryp Advisor discrediting the false views and making it clear that they are pursuing legal redress .This is the only way this new British claims scam will be defeated.

    By Michael Edwards, Monday, June 19, 2017

  • Time to stop this

    People like this should be sent to prison, it is nothing but fraud. And whilst you can point the finger at the dodgy law firms who do this, this couple new they were doing something wrong. It real is disgusting and sad reflection of today's society. It is wrong on hotels, wrong on holiday companies, and when prices start to go up due to this, shysters like these will be the first to complain. As Jet2 have been names so should this couple.

    By Calvin Yates, Monday, June 19, 2017

  • good job

    These soli-§itors are crooks. Now they are running short of PPI claims these solicitors are on a dfferent band wagon. When this sort of compensation claim started years ago in the USA these solicitors were called "ambulance chasers". They should be taken to court as well as their clients and made an example of.

    By BRYCE LYONS, Monday, June 19, 2017

  • Jail them!

    These people make me sick and punish tour firms and hotels. Why was a claim even entertained a year later, oh, could it be because it's been in the news lately and given these crooks the idea to sue. Law firms should be hung out to dry when taking on claims without evidence and the false claimants should be heavily fined and do jail time. This must be made into a more serious crime than it currently is or false the claims will keep coming.

    By Keith Standen, Monday, June 19, 2017

  • well done Jet2

    The other problem with these bogus claims is people are trying to cover their tracks by posting poor reviews on the likes of TripAdvisor etc. I have just been reviewing a hotel with fantastic comments then all of a sudden a load of reviews regarding stomach bugs. It will get to the stage that you start to believe them and the hotelier suffers. Frustrating

    By terry currie, Monday, June 19, 2017

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