Event Details

ABTA's Managing Customer Complaints Seminar

Details:This practical seminar is tailored for the travel industry and delivers practical advice and information to help you to improve your strategy for customer complaints management. ABTA speakers and external experts will look at the whole complaints handling process including; ABTA"s Code of Conduct, how to identify business risks and manage people and processes, the effective use of social media, using the evidence from your complaints and the arbitration process.


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