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Event Details

ABTA - Complaints Handling Workshop

Details:ABTA"s Complaints Handling Workshop is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process. This core skills workshop will give you the crucial skills to help you deal with complaints effectively, including written and verbal complaint handling techniques. Hear best practice for responding to complaints across a variety of channels. Gain insight into ABTA"s Code of Conduct and the Alternative Dispute Resolution (ADR) service available to you. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues.


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