Mall of America

Event Details

ABTA - Delivering Customer Service Excellence


Details:Is your customer service consistently high across all channels: phone, email, face-to-face, social media and online? Would you like to deliver better customer service? This popular one-day event explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post-departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.


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