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Event Details

ABTA - Advanced Complaints Management Seminar

Details:ABTA's advanced level seminar is aimed at those who are responsible for developing and implementing their organisation"s complaints management strategy. Understand how to manage your complaints process and take away top tips that you can implement within your business. ABTA speakers and external experts will look at the whole customer compaints process including; your legal responsibilities; ABTA"s updated Code of Conduct; managing business safety risks; how to manage your people and processes and alternative dispute resolution.


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