Air Canada to pay USD4.5 million for US customer refund delay

Tuesday, Nov 23, 2021 0

Air Canada has finally agreed to pay out for long delayed refunds to US customers. In settling with the U.S. Department of Transportation, the carrier will pay $4.5 million, the largest ever restitution to the DOT’s Office of Aviation Consumer Protection.

The agency had sought up to $25 million after logging more than 5,000 complaints from Air Canada customers.

The DOT said airlines were given more time to refund customers due to the pandemic but Air Canada made little effort to process refunds.

The DOT is ‘holding airlines accountable by ensuring that they treat passengers fairly when flights are significantly changed or cancelled,’ said Deputy Secretary Polly Trottenberg.

 

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TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.


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