Airlines now required to issue automatic customer refunds

Wednesday, 29 Oct, 2024 0

airlines are now on the hook for prompt customer refunds due to canceled or significantly delayed flights.

Airlines must now automatically issue refunds for canceled flights and long delays.

Under the rule proposed earlier this year, airlines are required to issue compensation for delays of three hours for domestic flights and six hours for international flights.

It also applies to other airline services if they are not provided.

This includes paid Wi-Fi and lost or misplaced baggage which is not delivered within 12 hours of a domestic flight’s arrival.

For international flights airlines have 15 to 30 hours to deliver, depending on the length of the flight.

“Passengers deserve to get their money back when an airline owes them—without headaches or haggling. Today, our automatic refund rule goes into full effect,” said Transportation Secretary Pete Buttigieg.

The DOT said passengers must receive a refund within seven business days for bookings made with a credit card.

They have up to 20 calendar days for other payment methods.

“We support the automatic refund rule and are happy to accommodate customers with a refund when they choose not to be rebooked,” said trade group Airlines for America.

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

In the heart of Europe, in one of the most innovative cities in the world, at the centre of business,...

We’re the number one choice for travelers to the Greek Islands and Eastern Mediterranean – a fact we love to...

With long periods of Thailand’s History, according to evidences and studies, Sukhothai was the first kingdom of Thailand. At that time, an early Thai...

We are the UK’s leading Canada travel experts Canadian Affair Company Information Founded in 1995, Canadian Affair offers an...

Holiday Extras is the UK market leader in airport parking, airport hotels, worldwide airport lounges, destination car hire, airport transfers...

We make travel accessible for everyone We believe everyone should be free to experience the world. For us, there’s no...

Destination British Columbia (Destination BC) is a Provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s...

We work with reliable data providers with global coverage, that guarantee data representativeness as well as compliance with International Personal...

Since 1932, P&O Cruises has offered Aussies and Kiwis the opportunity to take to the seas and have the holiday...

ITB Asia, Asia’s Leading Travel Trade Show, is an annually held B2B trade show and convention for the travel industry; it is designed...

The Paris 2024 Organising Committee for the Olympic and Paralympic Games is responsible for planning, organising, financing and delivering the...

Family-owned Olympic Holidays has been arranging holidays to Greece, the Greek islands and Cyprus for more than half century. The company is unrivalled...