Small-ship cruise line Azamara Cruises is opening a new UK call centre.
It will offer in-market support for guests and travel agents based in the UK starting next month.
The new call centre will provide localised support to help increase both the productivity and efficiency of inbound calls.
David Duff, Managing Director UK at Azamara Cruises said: “Having a team of call handlers that understand the nuances and needs of the UK market will be fundamental in the continued growth for Azamara”.
The call centre will be live for external callers from 3 June and then operating at full capacity by 1 July.
The dedicated UK call centre team includes fifteen customer facing agents, five internal agents, one team leader and one manager.
They will handle calls from 8am – 6pm Monday through Friday, with agents in North America assisting in the evening from 6pm – 8pm, and then 10am – 6.30pm on Saturdays.
Dondra Ritzenthaler, who joined Azamara Cruises as the new Chief Executive Officer this month said: “The UK ‘s growth in recent years has been extremely impressive. The demand for a UK call centre is a testament to their hard work.”
The new UK call centre is the most recent initiative to support agents, including virtual and face-to-face training sessions, an annual ship visit programme, and the launch of a new loyalty platform that rewards travel partners.
