Delta, Aeromexico launch SkyTeam touchless check-in
Customers of Aeromexico and Delta Air Lines can now check in digitally and get their boarding passes through either airline’s self-service channels.
They then go directly to security without needing to use a kiosk or see an agent, with a faster, touchless airport experience.
Aeromexico and Delta are the first SkyTeam alliance members to implement the technology powered by SkyTeam’s Digital Spine.
It connects the two airlines’ digital systems, making it easier for travelers on multi-carrier itineraries.
Customers can check-in via either airline’s self-service channels, regardless of which airline is operating the flights.
It is estimated that the use of seamless technology between Aeromexico and Delta will positively impact more than 50,000 customers each month.
Aeromexico customers traveling on Delta were the first to experience the touchless travel technology last year.
Since then, more than 300,000 customers have already successfully used the service, which paves the way for a wider rollout of the technology across more SkyTeam members in 2022.
"We know that using digital channels, such as the Fly Delta app, to check-in and get your boarding pass is an important part of creating a stress-free travel experience," said Alain Bellemare, Delta’s President – International.
"So, the ability to check in using our digital channels for any Aeromexico flight is a big win for our customers."
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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