easyJet calls for reliable airline data
Budget carrier easyJet says that the European Commission should collate audited airline data to make it easier for customers to compare airline performances.
The call follows yesterday’s decision by the European Parliament to fix compensation levels for passengers who are bumped off flights or whose flights are delayed or cancelled.
According to easyJet, consumers need a single source of audited information covering four main areas: delays, cancellations, denied boarding and lost baggage. It claims the current situation where different airlines use different formats “makes comparisons meaningless” and “encourages deliberately scurrilous and misleading statements.”
The airline points out that the US Department of Transportation collates, verifies and publishes a comprehensive range of data on US airlines.
easyJet Chief Executive Ray Webster said: “Customers have a right to know the relative performance of each airline. But, as some airlines deliberately distort other airlines’ numbers and publish their own unverifiable data, the best solution is for the European Commission to set the criteria and publish monthly, verifiable customer service data. “
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