HotelConnect responds to BA strike
Online accommodation firm HotelConnect has reacted to British Airways’ cancellation of 1,300 flights next week by introducing a ‘no charges’ policy for affected customers.
The ABTA-bonded specialist, which sells direct to the public and via travel agents, believes that a flexible approach is necessary even though it is not obliged to waive cancellation charges in this situation.
Managing director Chris Fraser said: “People who book their own flights have little in the way of consumer protection in these situations, so we want to do everything we can to mitigate their accommodation headaches. Our long-standing relationships with hotels is a bonus in this situation.”
The company’s policy for clients due to travel on the advertised strike dates is:
*Amendments: Affected customers may change their booking to a later date, or an alternative destination free of charge.
*Cancellations: Affected customers may cancel their booking up to 48 hours prior to arrival free of charge. For cancellations made within 48 hours of arrival, HotelConnect will encourage hotels to waive cancellation charges, but reserve the right to pass on any fees levied.
*Customers already at their destination:
If customers already at their destination need to extend their stay until the strike is over, the company says it will endeavour to accommodate them, though this may not be in their original accommodation.
Report by Phil Davies
Phil Davies
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