Korean Air launches e-Document system

Wednesday, Jan 05, 2022 0

Korean Air has introduced a wide-ranging digitalization of travel documents, saying it is the first airline in the world to implement such an e-Document system.

Customers will be able to fill out 23 types of documents, including pet transportation declaration, unaccompanied minor and health condition declaration forms, on their digital devices.

In addition, information gathered upon reservation, such as email address, contact information and frequent flyer number, will automatically be populated on the documents.

Data shared by customers will be safely managed in a secure server.

Information stored in the server will be accessible in real time through dedicated terminals at domestic and overseas branches.

Rapid information processing will help reduce customers’ wait time, and security of personal information will be strengthened as documents are automatically stored and deleted in a managed server.

"The introduction of the e-DOC system is the result of Korean Air’s efforts to enhance customer-centered services," said Seungbum Lee, Korean Air’s Chief Customer Service Officer and Executive Vice President. "

"We plan to actively engage in ESG management and further improve customer convenience."

Korean Air says it will continue to upgrade its services to enhance customer convenience.



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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



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