Marriott changes booking cancellation policy
Marriott has doubled the notice period required to cancel a booking to 48 hours.
Customers must now give two days’ notice of a cancelled booking or pay out a hefty fee equivalent to a one-night stay.
Previously guests could cancel up to the day before check-in without penalty.
The new policy is applicable to all hotels in the Marriott portfolio, in the US, Canada, Caribbean and Latin America.
This includes brands which were acquired from Starwood Hotels & Resorts, but does not include the independent Design Hotels or Marriott Vacation Worldwide properties.
"Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival in order to avoid a fee," Marriott said in a statement.
"Because cancellation policies vary by hotel and for certain events and rates, customers should always check the cancellation policy that applies at the time of booking," it added.
The company says the change will help to cut down on ‘a significant number of unsold rooms’ due to last minute cancellations.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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