Pestana Hotel Group is accelerating its digital transformation with the rollout of Oracle Hospitality’s cloud-based technology platform across its global portfolio.
The Portugal-based hotel company, which operates more than 100 properties in 16 countries, is investing in new digital capabilities to deliver more personalized guest experiences and mobile-first services. However, its legacy systems were unable to keep pace with changing customer expectations and the growing demand for connected data.
As a first step, Pestana implemented Oracle Hospitality OPERA Cloud Property Management to help unify operations on a single platform. The move is designed to streamline processes while giving the company greater flexibility to introduce new guest-facing services across multiple properties.
“OPERA Cloud allowed us to save money across the entire landscape of applications that we have in the cloud because it gives us better performance and less downtime,” said Gonçalo Marques Oliveira, Executive Committee Member and CIO of Pestana Hotel Group.
Pestana is also planning to deploy Oracle Simphony POS systems across restaurants, bars and lounges throughout its hotels. The technology will provide greater operational visibility, enabling teams to monitor popular menu items, identify peak dining periods and optimize service delivery.
In addition, Oracle Hospitality Integration Platform provides open APIs for OPERA Cloud, allowing properties to quickly integrate third-party applications and adopt new technologies as guest needs evolve.
According to Pestana, the standardization offered by a single cloud platform is already helping reduce costs while improving efficiency. It also enables the group to roll out new services more rapidly and deliver a more consistent experience for guests across its international portfolio.
By modernizing its technology infrastructure, Pestana aims to future-proof its operations and strengthen its ability to meet the expectations of today’s digitally connected travelers.
