Survey reveals business traveller likes and dislikes
Business travellers are more concerned with experiencing different cultures and meeting new people than status, according to the American Express Business Travel’s ‘Loves and Hates’ Survey 2007.
The survey of 500 European business travellers, which will be released in full at the Business Travel Show at Earls Court on February 13, found that executives view business trips as being more closely aligned to professional and personal development than status.
Only 14% said they consider status to be a positive aspect, while 70%
enjoy meeting new people and building new relationships and 64% like experiencing different cultures.
When booking a business trip, the top three considerations overall are reliability (99%), safety (96%), and airline security (94%). Cost was the sixth most important consideration.
“While the needs of business travellers can be extremely diverse and ever changing, something which comes out loud and clear is the importance of reliability, safety and security,” said David Herrick, senior vice president, American Express Business Travel Europe.
“Time is often of the essence for today’s business traveller, so they need to be sure their travel arrangements run smoothly and to time – a late arrival could mean a missed business opportunity.”
“In today’s environment, it’s hardly surprising that safety and security are so high on the list of considerations. In the past few years, we’ve seen an increasing interest in safety and security suites, such as traveller tracking in crisis situations, and to the individual traveller this criteria comes well above flexibility in travel arrangements and cost.”
When asked how the experience could be enhanced during business trips, 26% said their number one desire would be having a partner or family member with them.
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Dirty bathrooms rated as the number one dislike with 66% putting it at the top of the list, closely followed by having an uncomfortable bed and bad odours (both 63%).
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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