Trip.com launches AI travel chatbot
Trip.com has rolled out TripGen, a travel chatbot designed to provide travellers with live assistance.
Trip.com implemented the AI technology to enable users to receive personalised travel routes, itineraries and travel advice in real time.
TripGen expands Trip.com’s web search capability with advanced context-based Natural Language Processing.
Users can ask complex or vague questions and get the answers they need.
The travel chatbot allows users to enter any fragmented travel-related questions and receive instant suggestions.
It works for flights, hotels, transportation and tours.
Schubert Lou, COO of Trip.com said, ” It provides real-time, question-and-answer services resulting in more diverse support for travellers.”
TripGen currently supports English, Japanese, Korean and traditional Chinese.
More languages will be added depending on user needs.
TripGen has integrated the OpenAI API, which developed ChatGPT.