United has rolled out a new mobile app feature to help fliers navigate flight delays and disruption easier.
Now the app can handle rebooking options, bag tracking and generate meal and hotel vouchers for long delays or cancellations.
It means they will no longer have to wait in line to talk to an agent.
United says nearly 50% of customers already turn to the app or united.com to self-serve during flight delays and other disruptions.
It began beta testing the new feature at the end of last year.
“We know things don’t always go as planned and that’s when a tool like this can make a real difference,” said Linda Jojo, Chief Customer Officer.
“Our new mobile app feature offers more transparency, saves time and reduces stress for our customers.”
When a flight is delayed by more than 60 minutes or canceled, customers will automatically see options on the home screen of the United mobile app.
It allows users to check flight and rebooking status.
It can automatically rebook but users also have the chance to look at other flight options.
The app allows travelers to track their checked luggage and receive hotel, meal and rideshare vouchers if eligible.
There is also an option to connect to a United customer service agent virtually.
The feature is also available at united.com.
