Zoom collapsed with 60,000 forward bookings
Zoom Airlines failed with 60,000 forward bookings, the Civil Aviation Authority sais this morning.
In addition, there are 4,500 UK passengers abroad left stranded by the collapse of the budget transatlantic carrier.
The CAA warned those passengers who booked direct with the carrier that they have to make alternative arrangements with other airlines.
The same applies to UK travellers who were due to fly back to the UK with Zoom.
This is because the CAA’s ATOL scheme does not cover customers who book flights directly with airlines such as Zoom.
Passengers with forward bookings who booked using a credit card are advised by the CAA to contact their credit card company about refunds.
Those who paid by debit or charge card should contact their card company for advice about full or a partial refund where only part of the journey has been completed, according to the CAA.
Customers with travel insurance should check their policy to see whether any airline insolvency cover was provided.
UK customers that purchased air holiday packages that included Zoom Airlines flights or charter flights from a tour operator should contact their operator or travel agent about alternative travel arrangements, the CAA advised.
Non-UK passengers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.
*See linked story and Comment.
by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season