Comment: Tips for dealing with complaints online
Customer service expert Mario Dolcezza of Diciamo explains why it's vital travel agency staff don't ignore complaints made via social…
Customer service expert Mario Dolcezza of Diciamo explains why it's vital travel agency staff don't ignore complaints made via social…
Theme cruising that ranges from music lovers to motorcycle aficionados is rapidly growing in popularity "Coupled with heightened awareness about…
The Visit USA Organisation Australia has launched a Facebook page for the Australian travel trade. The dedicated page is designed…
Four travel firms have made the Sunday Times’ Profit Track 100 league table. Airline Services, which cleans, de-ices and maintains…
The CAA has agreed to treat May as a test period for the new ATOL regulations. It issued a statement…
Registration is now open for ABTA's Convention in Antalya, Turkey for those signed up for Priority Booking. Registration for all…
ABTA has revealed details of a combined bonding facility being offered to members under the ABTA-ATOL Joint Administration Scheme. …
Tauck’s small group departures with only 20-24 guests have been so successful that bookings have improved by more than 40%…
Travelers are growing more and more unhappy with OTAs and supplier websites, giving traditional agents and agencies a chance to…
Hays Travel has fallen foul of advertising watchdogs after marketing holidays on Teletext at prices it could not substantiate. The…
Ken Smith, Thomas Cook Coop Travel commercial and marketing director, has quit his job and left the company with…
Cheapflights Media saw a 5% increase in flight searches in the UK in the first three months of this year…