India call centres ‘bad for business’
Relocating call centres to India could threaten a company's reputation and profits, according to an industry analyst.Scott Watson, director of…
Relocating call centres to India could threaten a company's reputation and profits, according to an industry analyst.Scott Watson, director of…
British Airways is increasing capacity on its profitable routes to North America and Melbourne next summer, and cutting capacity on…
British Airways has reported second quarter pre-tax profits of £245 million, up 49-fold from the same period last year.The results…
Caribbean airlines require help from the governments of the region if they are to recover financially, according to an influential…
Ryanair announced record profits for the half-year to 30 September, which already exceed profits for the entire previous year.The no-frills…
Alitalia has reduced agent’s commissions in a move that it says “is in keeping with changes that are taking place…
United Airways’ parent UAL lost a whopping $889 in the third quarter, but said it was continuing to make progress…
Aer Lingus is to re-instate direct services between Ireland and Baltimore/Washington airport.The service begins in Dublin but will be direct…
United Airlines is closing three reservation centres in a cost-cutting measure that will lead to the loss of 1,500 jobs.The…
(left: Ed Anderson, Manager Director, Leeds Bradford Airport and Philip Meeson, Chief Executive, JET 2)Leeds Bradford Airport will welcome a…
United Airlines is axing destinations and reducing capacity on international flights, as part of a cost cutting initiative.The carrier is…
Dolphin Dynamics has announced the first scheduled carrier to sign up for its agent webfares search facility, FlightScanner.AerLingus is the…