Wanted: better travel customer service
David - Dec 21, 2026
So what are the major US airlines doing to improve critical customer service? No surprise here: upgrading their web services…
Categories: Tech
Merry Xmas from TravelMole
Graham Muldoon - Dec 21, 2026
The Mole is taking a small break from today for some Xmas shopping and some festive season cheer. We will…
‘A third of agents have to take fams in their own time’
Phil Davies - Dec 21, 2026
Almost a third of agents have to take educational fam trips in their own time, a new poll shows. But…
BA urges use of technology to cut Xmas queues
Phil Davies - Dec 21, 2026
More than one million passengers are expected to fly with British Airways over the festive period with today (Wednesday) expected…
Equity groups acquire Pegasus Solutions
Phil Davies - Dec 20, 2026
US travel technology company Pegasus Solutions has been acquired by an group of equity investors in a deal worth around $275…
Sharm bombings fail to dent Egypt’s popularity
Phil Davies - Dec 20, 2026
Egypt has moved up to become the third most popular winter sun destination for UK holidaymakers, latest figures show. The…
New marketing boss for Cendant TDS
Phil Davies - Dec 20, 2026
Carla Raffo has joined Cendant Travel Distribution Services as new UK-based chief marketing officer for international markets B2B. She was…
Villa firm creates dynamic packaging link
Phil Davies - Dec 20, 2026
Italy and Croatia villa specialist Cottages to Castles is to offer dynamic packaging for agents and operators. The company has…
Pegasus completes $275 million merger
David - Dec 19, 2026
Pegasus Solutions concluded a merger with an equity group led by Prides Capital Partners, LLC, including entities affiliated with Prides,…
Hotel industry performance reporting to be ‘revolutionised’
Phil Davies - Dec 19, 2026
PKF hotel consultancy services and hotel industry online information service The Bench have forged a strategic alliance. They claim the…
Fexco signs regional travel agency deal
Phil Davies - Dec 19, 2026
Regional agency group Dawson and Sanderson is to incorporate online travel services firm Fexco AllTravel’s private rate hotel inventory PlacesToStay.…
Big online ad push by Virgin Holidays
Phil Davies - Dec 19, 2026
A £1 million advertising campaign by Virgin Holidays breaks on Boxing Day using a character called Doc Holiday. The push will…
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