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Published on Tuesday, July 11, 2017

Thomas Cook rolls out new entertainment system in short and mid-haul



Thomas Cook Airlines has announced details of its new entertainment system on short and medium-haul flights.


The new service, Sunstream, allows passengers to use their own personal devices to access movies, TV series, music and magazines, as well as book excursions and order from its duty free service, Airshoppen.


A chat function to stay in touch with friends and family on the ground is also due to be implemented later this summer.


To use Sunstream, customers download a free app and turn their mobile devices to flight mode.





During the cruise part of the flight, they can activate WiFi on their device to connect to the entertainment server onboard.


Destination information and access to excursion bookings and retail content are free of charge.


The premium entertainment package with access to all other media content costs £4 per user per flight or £15 for a family bundle. Payment can be made via credit card or direct debit during the flight.


Currently, almost 70% of its 65-strong short and medium-haul fleet is offering the new system.


Thomas Cook Airlines director of product Gareth Sutton said: "We're working hard on creative ideas that make leisure flying fun, from our pre-order duty free service Airshoppen, to upgraded cabin interiors, and digital, personalised entertainment systems such as this new offer on short and medium-haul flights."


In the UK specifically, 21 out of the 26 short and medium-haul aircrafts currently feature it.


Customers will be informed ahead of their journey if mobile entertainment is available on their flight.

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