Published on Wednesday, April 2, 2014
Ryanair boss Michael O'Leary has apologised for a joke he made about 'making love to the Queen' just months after he embarked on a charm offensive to woo customers.
The airline's chief executive made the gaff while addressing UK MPs and Taoiseach Enda Kenny at a British-Irish Assembly in Dublin ahead of Irish President Michael D Higgins' visit to England.
He began his speech by saying: "Addressing such an august body as this reminds me much of making love to the Queen of England - you know it is a great honour, you're just not sure how much pleasure it is going to be."
Conservative politician Andrew Rosindell, who was among the guests, demanded O'Leary apologise for the joke.
In response, O'Leary said: "I happily apologise for my opening remarks. It is always hard to judge the room. It normally is a joke that works quite well and I thought it might work well here."
He added: "I didn't mean to convey any discourtesy and I apologise if I did."
Although O'Leary is well-known for his brash remarks, he recently acknowledged the airline, voted the worst brand for customers service by Which? magazine, needed to be more consumer-friendly.
He told shareholders the airline should "try to eliminate things that unnecessarily p**s people off".
It has since reduced its fees for baggage and printing boarding passes at the airport and revamped its website.
Marriott's Collection brands portfolio opening 70 hotels this year
American Airlines flight crew robbed at gunpoint in Costa Rica
Florida to ban vaccine passports
UK's first electric commuter flights set for take-off
Iceland opens borders to all vaccinated tourists
Cyprus confirms plan to welcome UK travellers
Legal action looms for Lastminute after it fails to keep refund pledge
TravelMole's Graham McKenzie talks with Micheal Ros, Hotel Booking disruptor Bidroom
Jerad Bachar of Pittsburgh about the future of city tourism
The Travel Industry since the 1950's we speak to the author of a new book ...
Business Travel in 2020 -How bad was it and what about recovery?
Covid Free Anguilla - we speak to the Tourist Board
Follow me to Tuolumne - Califonia destination in the heart of Yosemite
You can book now your advertisement for via our online booking service or find out more.
Post your comment
Your Comments
NOTE: Comments are subject to admin approval before being posted.
Agreed as a mode of transport they do the job and now it appears the penny has finally dropped with regard to customer service, they should start to recover their reputation. Michael, just imagine how much more successful Ryanair would have been over the years had they always put the customer first and not last.
By Keith Standen, Wednesday, April 2, 2014
Which is the real joke. If Ryanair is so bad, why do so many people continue to fly it.
By Michael Anderson, Wednesday, April 2, 2014