Skyteam
http://admin.travelmole.com/images/stories/2009/images/digital-dreams-1155366-640x480.jpg

Published on Tuesday, October 15, 2019

Big rise in fraud attacks against airlines







Fraud attack rates against airlines have risen dramatically over the last year while attacks on the hotel sector have fallen.

According to the latest Fraud Attack Index from e-commerce fraud prevention specialists, Forter, attack rates on airlines have jumped 61%.

Forter said the increase can likely be attributed to the rise in loyalty programme issues and some related data breaches.

These include the British Airways breach that impacted customer information from around 380,000 booking transactions made in the summer of 2018.

"With such immense wealths of data available, fraudsters are focusing their attentions on account-based attacks and other forms of abuse in addition to transactional fraud attacks," said the report.

Meanwhile, there has been a 10% drop in the number of fraud attacks against the hotel sector.

"Hotels have introduced friction-free experiences in order to provide their customers benefits and the best services. However, as a result of these more seamless experiences, there was a rise in fraud in this area, followed by countered efforts to increase friction in order to deter these fraudsters, thus the small decrease in rates," the report explained.

Fraud attacks against car rental firms, trains and buses have increased by 38%.

"This increase is attributed to the fact that car rentals and ride services apply less friction in their platforms - ease of pick up in parking, no ID required, etc. - in order to remain competitive in the market and'¨for the perceived better customer experience," said Forter.

"The push for an excellent and friction-free customer experience has created vulnerabilities in these platforms, which fraudsters have been targeting.

Across all industries, there has been a significant rise in loyalty fraud of 89%.

"A clear trend in online fraud is emerging," said Michael Reitblat, CEO and Co-Founder of Forter.

"The industry as a whole has done a tremendous job detecting and preventing payment fraud at the point of transaction. This eliminates the amateurs. We're seeing fraudsters now shift their efforts earlier in the customer journey, gaining access to consumers' accounts."
 

Story Image



Your Comments

, be the first to post a comment.
Your email:






Email other comments made to this story


NOTE: Comments are subject to admin approval before being posted.

What is GoodtoGo? | Submission Form

GoodtoGo - Friday, March 27th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 20th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 13th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

Mole Poll
Are the UK Government doing enough to protect the Travel industry?
yes 49.92 %
no 50.08 %

Thank you for your vote


LATEST MOLES' PODCAST

Centara Reserve, their first luxury resort, to open in Samui December 2020

Active Adventurers, Cultural Explorers, and Wellness Seekers in the Emirate of Ras Al Khaimah

Clearwater Marine Aquarium talks about Rescue Rehab Release and the future of Marine Life

Dana Young CEO and President of @visitflorida

The Mole talks to Mal Barrit the MD of @traveltek about expansion, tech and strategy

UPCOMING EVENTS
\m